Complimentary delivery within Kuwait for orders over KD 30

Privacy policy

WHAT INFORMATION WE COLLECT AND HOW WE USE IT

We collect various types of information depending on how you use our websites, such as:

  • When you purchase something from our website, we collect certain personal information, such as your name, address, phone number, and email address, in order to process your purchase.       
  • When you send us a message, we collect your email address so that we can respond to you.
  • When you create an account with us, we collect personal information such as your name, address, and email address in order to expedite any future purchases.
  • When you register and/or participate in any event, program, contest, surveys or other promotion that we may offer from time to time (collectively, “Promotions”), we may collect certain contact information from you.
  • When you access or use Row & Oak pages or accounts on any third-party social media platforms such as Facebook or Instagram (“Social Media Pages”);
  • When you comment on our blog or sign up to receive news and special offers from us, we may use your email address in order to communicate with you about Row & Oak products, services, or events we think may be of interest to you. 
  • When you browse our websites, we may also collect certain “non-personal information,” which by itself, cannot be used to identify or contact you. This includes demographic information (such as your age, gender, income, education, zip code, etc.), technical information (such as your computer’s internet protocol (IP) address, device screen resolution, device type, operating system, mouse movements, location and clicks, keypresses and the type of browser you are using), and information you provide us while using our websites (such as the terms you enter in the search function of our websites). This information helps us evaluate consumer trends and usage related to our websites, and allows us to improve our website content and offerings accordingly.
  • In addition to the above-described information, we and our third-party service provider (Shopify) may collect additional information when you utilize any of our mobile applications, including the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and information about the way you use our mobile applications. 

We will retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or not prohibited by law.